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Return/Refund
All Orders are personalized or custom. Each award is designed, assembled and personalized with engraving or other skilled marking method, and once built it is non-returnable.

If there is an error on engraving or other personalization method used, that is due to an error on our part, you may request a return merchandise authorization, known as our “Limitless Guarantee”, to return the item within 15 days after the date that your order was shipped or delivered and we will make any corrections at our expense with a like or similar item as may be available.

There is No Refund even if the engraving is due to an error on our part. We will correct any errors, or re-engrave with the correction on a new item of similarity. Any spelling errors on the customers part are the responsibility of the customer. – We can only engrave what we are asked to engrave and as a general policy we do no proof, or spell check text submitted by a customer as there are valid reasons to mis-spell certain words.

Upon request, or at our discretion, we will provide a PDF proof by e-mail or fax. Customer must sign off on the proof before any engraving or personalization will be performed. Please comment or approve proofs promptly to avoid delivery delays.

If a return is authorized you will be issued a return merchandise authorization (RMA) The RMA number must appear on the outside of the package being shipped back. Shipments received without an RMA will not be accepted by us and will be returned unopened to the sender.

Any returns accepted by our company that do not follow the above procedure are subject to a 25% restocking fee. Any shipping charges assessed are non-refundable. The restocking fee and shipping charges will be deducted from the credit issued back to credit cards and/or any check refunds that are issued as a result of the return, before the credit is issued. The amount of the credit will be less the restocking fee and applicable shipping charges.

Deposits and Payment on Orders
All orders must be paid in full upon pickup or shipping.  Other than full payment must be arranged in advance.  We accept cash, checks, Visa, Mastercard, government purchasing cards and Discover Card payments. An order is not accepted unless you receive an order acknowledgement from us by phone, fax, or email.

Returned Checks/Disputed Credit Card Transactions
There is a $25.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code. We do not accept a personal check or credit card payments to replace a check that has been returned. If a check is returned, the face value of the check, plus the $25.00 returned check fee may be paid by cashiers check.

There is a $35.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions wherby a customer has not contacted us prior to contacting your bank. If there is an error on a transaction, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transaction until payment is received in full.

Pricing Changes
We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.

By ordering your awards from our company, you agree to these terms and conditions. If you have any questions concernings these policies, please contact us.